Merge York
Hosted by: TechRev on Thursday, February 2nd, 2023Featured Entrepreneur
Alexander Louderback
Founder of: Ambient Homes LLC
Ambient Homes LLC is a startup business looking to power next generation smart home experiences. Ambient Home members get access to hardware that allows for universal compatibility and powerful automations, in addition to getting access to 24/7 support for all devices they own.We’re bringing on our first customers but are looking to rapidly expand B2C subscriptions and B2B installations into new homes.
Our challenge is ensuring stable growth through new direct-to-consumer subscriptions and through business-to-business new home installations, all while keeping a low budget. With every new customer, the support requirement of the business raises since we provide 24/7 support.
How do we keep a lean business model without hiring a huge support team while still being able to provide support for customers at scale? We currently run all support requests ourselves and have not hired any support team staff, and we wonder at what stage we should be looking to bring employees on.
